Hello Patient, a conversational AI company focused on reinventing patient communications, has secured $22.5 million in Series A financing. The round was led by Scale Venture Partners, with participation from 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners.
The company is tackling one of healthcare’s most persistent problems: access. Known as the “front door” of healthcare, communication and scheduling systems often determine whether patients can actually secure timely care. Across the U.S., as many as 42% of patient calls and texts go unanswered during peak hours, largely due to staffing shortages and overburdened call centers. This leads to delays in care, missed appointments, and revenue loss for practices.
Hello Patient’s platform uses AI agents to manage real-time patient conversations via voice, text, and chat. The system books appointments, answers routine questions, and re-engages patients while maintaining strict compliance with healthcare privacy and security standards. By automating these interactions, practices can reduce administrative load and allow staff to focus more on direct patient care.
“Before this, the only solution was to hire more staff or rely on static patient engagement software,” said Alex Cohen, CEO and Founder of Hello Patient. “With conversational AI, providers now have a scalable solution that delivers the seamless, responsive access experience patients expect—while also strengthening the bottom line.”
Since launching less than a year ago, Hello Patient has facilitated more than 100,000 phone calls and 300,000 patient conversations. Its customers range from clinic groups like Revive Med Spa to national digital health providers such as Octave Health. The platform has been shown to improve lead conversion, boost patient retention, and reduce administrative strain.
With the new funding, Hello Patient plans to expand its product capabilities and broaden its footprint among healthcare organizations nationwide.
